Case Study Client 2

Security Awareness Training That Actually Works

A mid-sized nonprofit with a fully remote team was dealing with phishing emails, account compromises, and constant uncertainty around suspicious messages. They needed a practical awareness program that would reduce human risk, not just satisfy a compliance checkbox.

ClientRemote nonprofit, 60 employees

ChallengePhishing, mailbox compromise, donor data risk

SolutionTraining, phishing simulations, dark web monitoring

Results72% fewer phishing clicks, zero compromised accounts

Challenges

A mid-sized nonprofit with a fully remote team was seeing a steady increase in phishing emails, suspicious login attempts, and “is this real?” tickets. Staff were mission-focused but not security experts, and most had never received formal cybersecurity training.

Over twelve months, the organization experienced multiple mailbox compromises, password reset fire drills, and growing concern about donor data exposure. Leadership knew human risk was one of their biggest vulnerabilities, but their only training was an annual checkbox exercise with no meaningful way to measure improvement or report progress to the board.

Solution

RiskAware implemented a continuous security awareness program designed for a remote nonprofit workforce. Instead of relying on one annual session, the program used short, repeatable touchpoints that fit into everyday work and reinforced better security behaviour over time.

Annual training course – A 45-minute online course covering phishing, passwords, safe remote work, and core cybersecurity practices.

AutoPhish simulations – Ongoing phishing tests based on realistic attack scenarios, with targeted follow-up coaching.

Dark web monitoring – Continuous monitoring for exposed employee credentials, with guided remediation when issues were found.

Weekly micro-training – Short videos and quizzes that kept security top-of-mind without disrupting productivity.

EVA Score – Employee Vulnerability Assessment reporting that gave leadership a measurable view of human risk.

Phishing Simulations

72% fewer clicks on phishing emails

Realistic simulations helped staff recognize malicious emails and learn from safe mistakes before a real attack succeeded.

Security Awareness Training

Near-100% staff completion

Annual training plus weekly micro-learning improved consistency and kept security awareness active year-round.

Dark Web Monitoring

3 credential leaks caught early

Exposed credentials were identified quickly so passwords could be reset before accounts were abused.

Results

Within six months, the nonprofit saw measurable improvement in security behaviour and a sharp reduction in human-driven incidents.

72% reduction in phishing click rates compared to the baseline period.

Zero mailbox compromises after rollout despite continued phishing attempts.

3 dark web credential exposures identified and remediated early.

Near-100% completion rate for annual and ongoing training modules.

Board-level visibility into human risk through clear reporting and EVA scores.

“For the first time, we can see where our human risk actually is and show the board real progress. Staff feel supported, not blamed, and we’re not losing sleep over phishing the way we used to.”
— Director of Operations, Remote Nonprofit

Conclusion

By replacing one-off training with a continuous, measurable awareness program, this nonprofit turned a major security weakness into a stronger first line of defence. Staff became better at spotting suspicious activity, compromised accounts dropped away, and leadership gained credible reporting they could share with the board.

If your organization is dealing with phishing, user confusion, or recurring account issues, RiskAware can help with security awareness training, phishing simulations, dark web monitoring, and the reporting needed to show real progress.